Payment and Refund Policy

Last updated: 6 October 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases made through the website operated by starcurveki. It covers access to Course A, a professional resource dedicated to studio production in motion. This includes materials and services on studio equipment setup, dynamic camera operation, lighting and sound waves, and creating smooth, high-quality workflows for television news and live shows. The policy extends to one-time purchases, subscriptions, and any related digital content or training modules provided by starcurveki. It does not apply to third-party services or products obtained outside this platform.

Prices, Currencies, Taxes, and Any Additional Charges

All prices displayed on the site are in British Pounds Sterling (GBP) unless otherwise stated. Prices include value added tax (VAT) at the prevailing UK rate where applicable. Customers outside the United Kingdom may be subject to additional import duties, local taxes, or currency conversion fees imposed by their payment provider or local authorities. starcurveki reserves the right to adjust prices at any time, but changes will not affect orders already confirmed. Any promotional discounts or bundle offers are clearly indicated at checkout and may have separate eligibility criteria.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, PayPal, and bank transfers for payments. All transactions are processed through secure third-party gateways that comply with PCI DSS standards. Payment authorisation occurs immediately upon submission of an order. starcurveki does not store full card details. Customers authorise recurring payments for subscriptions at the time of initial purchase. In cases of suspected fraud, we may delay or cancel processing and contact the customer using the details provided.

Order, Booking, or Service Confirmation and When a Contract Is Formed

Upon successful payment, customers receive an email confirmation containing order details and access instructions. A binding contract is formed when starcurveki issues this confirmation. Access to digital resources begins once payment clears, typically within minutes for card transactions. Customers should review the confirmation email promptly and contact starcurveki via the form on the Contacts page if any details are incorrect.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations 2013, UK customers have a 14-day cooling-off period from the date of purchase for distance contracts. This right applies before access to digital content begins. Once access is granted or a subscription starts, cancellation rights may be limited. Subscriptions can be cancelled at any time through the account dashboard, with the cancellation taking effect at the end of the current billing period. No refunds are provided for partial periods after the cooling-off window.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available within the 14-day cooling-off period if no substantial access to the course content has occurred. Exclusions include cases where the customer has downloaded materials, completed modules, or used the service extensively. Promotional offers, gift purchases, and customised resources are generally non-refundable. starcurveki may offer discretionary refunds for technical issues preventing access, subject to verification.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, customers must submit a written request using the contact form on the Contacts page or email [email protected]. The request should include the order number, purchase date, reason for the refund, and any supporting details such as screenshots of access issues. Requests received outside the eligible period will be declined. starcurveki acknowledges receipt within five business days.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Upon receiving a request, starcurveki reviews the account activity and eligibility. The decision is communicated by email within ten business days. Approved refunds include an explanation of the amount and timeline. Rejected requests state the specific policy reason and any options for appeal or further support. Customers may provide additional information if they believe the decision was incorrect.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Refunds are issued to the original payment method. Credit or debit card refunds typically appear within five to ten business days, while PayPal refunds process within three business days. Bank transfers may take up to fourteen days depending on the provider. starcurveki is not responsible for delays caused by the customer's bank or payment processor. A confirmation email is sent once the refund is processed.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers

Digital content such as video modules and downloadable guides is non-returnable once access is granted. Subscriptions renew automatically unless cancelled before the renewal date. Promotional pricing applies only to the initial term and reverts to standard rates thereafter. Customers who purchase during a promotion remain subject to the full policy terms. Access to live workshops or interactive sessions may have separate attendance requirements that affect refund eligibility.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments result in suspension of access until resolved. Duplicate charges are investigated upon notification and refunded promptly if verified. Chargebacks are treated as disputes and may lead to account review or termination. starcurveki monitors for fraud and may withhold refunds in cases of suspected abuse. Customers are encouraged to contact [email protected] immediately regarding any payment irregularities.

Mandatory Consumer Rights in the United Kingdom That the Policy Cannot Exclude

This policy does not affect statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR. Customers retain rights to goods and services of satisfactory quality and to remedies for faulty digital content. Nothing in this policy limits liability for personal injury or fraud. Complaints can be escalated to the relevant ombudsman or through alternative dispute resolution if internal resolution fails.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy, use the contact form on the Contacts page or reach starcurveki at [email protected] or 01494 671234. The address for written correspondence is Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG. starcurveki may update this policy periodically to reflect legal changes or operational adjustments. Continued use of the site after updates constitutes acceptance of the revised terms. The current version is dated 6 October 2026 and supersedes all previous versions.